Frequently Asked Questions
Everything drivers ask us most about BookU Driver.
What's the difference between BookU Driver and BookU Hub?
BookU Driver is the marketing site for the app — BookU Hub is the name of the platform itself (and of the company, BookU Hub Ltd, that operates it). You'll see both names used; they're the same product.
Is there a free trial?
Yes — every new account gets a 15-day free trial, no card required to start. After the trial, your chosen plan is billed monthly via Stripe.
What is Co-Pilot?
Co-Pilot is BookU Driver's AI assistant. Message it on WhatsApp, or talk to it hands-free inside the app, to create or change a booking, log income and expenses, or check a flight. Co-Pilot always identifies itself as an AI, and everything it does is reflected in your dashboard.
Do I need a licence to use BookU Driver?
Yes. BookU Driver is a booking and management tool only — it's not a transport operator, dispatcher or employer. You're responsible for holding whatever licence your country requires: a UK PHV licence, a Portuguese TVDE registration, a Spanish VTC licence, or a French carte VTC with REVTC registration.
Which countries does BookU Driver support?
BookU Driver started in the UK and is expanding across Europe, starting with Portugal, Spain and France. The app and Co-Pilot automatically switch language based on your phone number's country code — nothing to configure.
How do payments and payouts work?
Bookings appear in the app's Partners menu, where any driver with an active paid subscription is notified of jobs in their area, country or city. A driver can claim a job, then reviews the details, agrees pricing and deals directly with the customer to close the booking. BookU Driver has no involvement in the service itself or in how payment is made between the driver and the customer — the platform's role is simply to connect the two.
Can I cancel any time?
Yes — cancel from your account settings whenever you like. You'll keep access until the end of your current billing period; we don't offer pro-rata refunds for partial months except where UK consumer law requires it.
What happens to my data if I cancel?
Your personal data is removed within 30 days of account deletion, except where we're legally required to keep it (for example, tax records are kept for 6 years). See our Privacy Policy for the full detail on what we collect and why.
How do I leave feedback or a review?
Use the Leave a Review page — your review is checked before it goes live, and approved reviews appear on the homepage.
How do I get support?
Email support@bookuhub.com, or use the in-app Support link.